Privacy Policy
Marlowe & Sage Ltd. ("Marlowe & Sage") acts as controller of the personal data gathered through marlowesage.info. This policy sets out what we collect, our reasons for doing so, how long it is kept, who may access it, and what rights are available to you.
Who is responsible
Marlowe & Sage Ltd., 12 Gloucester Road, Bristol, BS7 8BN, United Kingdom. For matters concerning privacy, please contact [email protected].
Legal framework
Personal data is handled in accordance with UK GDPR and the Data Protection Act 2018 and other applicable provisions in United Kingdom. Where any conflict arises between this policy and the law, the law shall prevail.
What we collect
When placing an order, we collect the information required for delivery: name, delivery address, email, telephone number and order contents. Card details are neither collected nor stored on this site. While browsing, the site records certain technical information, such as IP address, browser type and pages visited, through the cookies described below.
- Customer contact and shipping details, including name, address, email and phone number
- Transaction and purchase history relating to orders placed
- Technical telemetry and device diagnostics, including IP address and browser type, collected for security and site performance
- Customer support communications, including emails and messages sent to our team
Why we use it
- To process and deliver your order and to manage any returns.
- To respond to your enquiries and provide order updates.
- To maintain the security of the site and understand how it is used.
- To send offers, but only where you have subscribed, and you may unsubscribe from any message at any time.
Parties with whom data is shared
Couriers are given the delivery details necessary to complete shipment. Our payment provider receives what is required to process payment. Hosting and analytics providers act on our behalf under contract. We do not sell personal data to any party.
As the United Kingdom is not subject to United States privacy law, the CCPA/CPRA does not apply to this store; under the UK General Data Protection Regulation and the Data Protection Act 2018, Marlowe & Sage Ltd. confirms that customer personal data is never sold to third parties.
How long data is retained
Order data is kept for the period required by accounting law, and then deleted. Account data is retained until you close your account. Analytics data is kept for 14 months.
Your rights
Under the UK General Data Protection Regulation and the Data Protection Act 2018, customers have the right to access, rectify, erase and port their personal data, to restrict or object to certain processing, and to lodge a complaint with the Information Commissioner's Office; requests can be made at any time by contacting [email protected].
Security
Marlowe & Sage Ltd. does not collect, store or process any bank card or payment card data of any kind, as all orders are settled either by Cash on Delivery paid directly to the courier or by Direct Bank Transfer using details provided in the order confirmation; no card numbers ever pass through our checkout or servers.
Questions about this policy
Write to [email protected] or telephone +44 117 424 6853 during Mon-Fri 09:30-18:45. Every enquiry receives a reply within one business day.
- Merchant
- Marlowe & Sage Ltd.
- Registered address
- 12 Gloucester Road, Bristol, BS7 8BN, United Kingdom
- [email protected]
- Phone
- +44 117 424 6853
- Working hours
- Mon-Fri 09:30-18:45
- Registration
- Company No. 13732701