Delivery & Payment
Marlowe & Sage dispatches every cosmetics and personal-care order from our United Kingdom fulfilment centre, ensuring formulations, textures and fragrances remain stable throughout transit. All parcels are handled according to strict handling protocols designed to protect glass bottles, pump dispensers and pressed-powder compacts from breakage or contamination.
Delivery methods
Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| DPD | 1-2 business days | £4.95 |
| Royal Mail Tracked 48 | 2-3 business days | £3.35 |
Timeframes are counted in business days from dispatch. Remote locations may require an additional 1-2 days.
Order processing
Orders placed before 13:30 on a business day are dispatched that same day. Orders placed after the cut-off, or on weekends and public holidays, are dispatched the following business day. A confirmation email with your order number is sent as soon as the order is placed.
Every cosmetic item is wrapped in individual protective tissue and placed inside a rigid, padded shipping box with corner cushioning to prevent breakage of glass jars and bottles; liquid and cream products carry tamper-evident seals on caps and lids, and any items sensitive to temperature fluctuation are cushioned with insulating liners to reduce exposure during transit.
Tracking your parcel
Once your order is dispatched, an automated tracking number is generated and sent to the email address and mobile number provided at checkout, with status updates issued by email and SMS at each stage of transit until delivery is confirmed.
Lost or delayed parcel
If tracking shows no movement for 5 business days, contact us at [email protected] with your order number. We will open a trace with the courier and, at your preference, either resend the order or refund it in full within 10 business days of the claim.
Damaged on arrival
If a parcel arrives with visible damage, photograph the outer packaging and the affected product before opening any further, retain all original packaging and seals, and contact [email protected] within 48 hours of delivery with your order number and photographs so that a replacement or refund can be arranged without delay.
Payment methods
We accept Cash on delivery, Bank transfer. We will never request card or online-banking details by email or telephone.
Delivery outside United Kingdom
We deliver to a selected range of countries. Shipping costs and expected timeframes for each destination are displayed at checkout before payment is taken. Any import duties that apply are the recipient's responsibility.
Questions about this policy
Write to [email protected] or telephone +44 117 424 6853 during Mon-Fri 09:30-18:45. Every enquiry receives a reply within one business day.
- Merchant
- Marlowe & Sage Ltd.
- Registered address
- 12 Gloucester Road, Bristol, BS7 8BN, United Kingdom
- [email protected]
- Phone
- +44 117 424 6853
- Working hours
- Mon-Fri 09:30-18:45
- Registration
- Company No. 13732701